Manager, Advanced Practice Provider: Complex Care

Devoted Health , US

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$155,000 - $165,000 / year

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Job Description

A bit about this role:

The Gold Care Program is a highly collaborative, multidisciplinary team of physicians, nurse practitioners, nurse case managers, social work case managers, community health workers, and scheduling team, united by our mission to build a better care delivery system for Devoted’s most complex members. We provide whole-person clinical, social and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions.

This position is an amazing opportunity for an ambitious Advanced Practice Provider (APP) to take on a new leadership role in the Gold Care Program in developing colleagues and improving the effectiveness of our clinical teams. As Gold Care APP Manager, you will be responsible for clinical and operational oversight of a team of Gold Care APPs within Devoted Medical. The position will join the team of Managers and Supervisors across Gold Care (Physician, RN Case Manager, Social Work Case Manager, Community Health Worker, and Outreach Coordinator) and work together to strengthen the program’s collaborative culture, empower the front line staff to achieve clinical excellence, and enhance interdisciplinary relationships in teams to continuously improve patient outcomes. Leading and learning by example, twenty percent of your time will be designated for patient care.

Responsibilities and Impact will include:

Sixty percent of your time will be dedicated to the following management duties:

Oversight and accountability for the clinical performance of the APP team, quality reviews, coaching, teaching, and supporting new hires. When a team member does not meet the requirements for the Gold Care APP role, performance management will also be required.
Accountability for key performance indicators for your team, including utilization outcomes (e.g. Observed/Expected events and costs), accurate documentation, and Stars.
Leading and maintaining a strong team culture, being a standard-bearer for collaboration and agility
Oversight of APP schedules including management of time off, monitoring schedule density and Outreach Coordinator team in patient scheduling changes
Shadowing telehealth visits for onboarding Gold Care APPs, including travel to team’s geographies to shadow home visits, as needed
Recruitment, interviewing, and hiring of new Gold Care APP clinicians
Traveling to team’s geographies to shadow home visits, as needed

Twenty percent of your time will be dedicated to interdisciplinary leadership duties:

Working closely with interdisciplinary team co-leaders to identify needs, problem solve, and solution for improvements within the team
Working cohesively as a lead team to meet clinical and non-clinical outcomes
Assisting the teams in working with escalated patient needs
Coordinating and facilitating ongoing education to existing staff and an on-boarding experience for new teammates
Meeting with the department leadership regularly to discuss team performance, successes, and areas for improvement

Twenty percent of your time is devoted to clinical duties. These may include a combination of:

Seeing patients within your Communities including for urgent or complex needs, transitions of care, APP unexpected PTO or departure from Devoted, and as a back up for windowed scheduling
When needed for OneDevoted, providing back up support for other Devoted Medical Clinical teams, including Care OnDemand, Transitions of Care, D2Me, and Primary Care
- Working closely with other members of the patient’s care team including their PCP, specialists, and other Devoted team members including pharmacy, clinical nursing, and social care manager, as well as interfacing with family members and caregivers in order to coordinate care for the member and deliver a collaborative care plan.

Required skills and experience:

An active and clear RN and APRN license or Physician Assistant license and/or the ability to get licensed in multiple states is required at time of hire and must be maintained while employed at Devoted Medical
Three or more years working as an APRN or Physician Assistant with experience in primary care, house calls, internal medicine, family medicine, geriatrics, and/or palliative care
Previous management or team leadership experience
Able to travel 2-3 times / year for focused leadership retreats, shadowing of teams, and CPA meetings

Desired skills and experience:

Experience with working within an interdisciplinary team
Demonstrable expertise in providing exceptional quality of care for a complex Medicare Advantage population
Prior experience working with data to make informed decisions
Proficiency in using telehealth technology and electronic health records (EHR)
Team player, continuous improvement mentality and can-do attitude

Salary Range: $155,000 - $165,000 / year

#LI-Remote

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. Job Level: Manager Workshift: Job Family: MED > Licensed Nurse Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration .