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Outpatient RN

Driscoll Children's Hospital Corpus Christi, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: The staff nurse is a professional Registered Nurse (RN) who provides direct nursing care to an assigned patient population, service line or clinic department. The staff nurse, utilizing the nursing process, plans and delivers effective patient care within the Texas Nursing Practice Act scope of practice and within the framework of Driscoll Health System’s vision and mission of excellence and integrated care delivery. The staff nurse practices within the established standards of practice, ethical guidelines, policies and guidelines reflective of the American Nurses Association (ANA) and their specialty service line. The staff nurse completes specific duties and maintains current competence in the skills and nursing practice according to the service line or area of primary work assignment. Essential functions and Behavioral Expectations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. Standards of Nursing Practice Assessment Collects pertinent data through initial and ongoing focused assessments to analyze the patient’s condition and follows through with appropriate reporting and actions. Conducts comprehensive assessments of patients' physical, psychosocial, and emotional needs Utilizes appropriate tools to gather relevant data to inform patient care decisions Diagnosis/Analysis Analyzes assessment data to determine actual or potential diagnoses, problems, and issues Verifies the diagnoses, problems, and issues with the healthcare consumer and interprofessional colleagues Outcomes Identification Identifies expected outcomes for a plan individualized to the patient or situation Collaborates with the patient/family to define outcomes integrating culture, values, and ethical considerations Works collaboratively with other healthcare team members which may include other RNs, Licensed Vocational Nurse (LVN), Advanced Practice Nurse Practitioners (NP), Physician Assistants (PA), Physicians and Medical/Nursing Assistants and administrative support staff to address patient needs promptly Planning Develops, prioritizes, implements, and modifies an individualized evidence-based plan of care in partnership with the person, family and healthcare team Contributes to creating an environment that is patient focused, family centered and is designed to provide continuation of care and patient transition management Advocates for compassion, responsible, and appropriate use of interventions Implementation Administers medications and therapeutic treatments using appropriate devices per clinical guidelines and orders Recognizes and intervenes to address abnormal responses to medication therapy and initiates corrective therapy Escalates patient care concerns or changing status until resolution is achieved Coordination of Care Initiates appropriate referrals to the healthcare team based on assessed patient needs Communicates with the patient/family, interprofessional team, and community-based resources for safe transitions in continuity of care Ensures continuity of care by communicating effectively with patients, families, and healthcare providers Acts as a liaison between specialties and sub-specialties, coordinating referrals and follow-up appointments as needed to support the patient continuity of care between inpatient and outpatient care Performs phone triage, manages prescription renewals, and coordinates follow-up appointments and care plans tailored to patients’ needs if working in an ambulatory setting Health Teaching and Health Promotion Identifies barriers to learning, develops and implements education plan based on assessed patient/family needs that reflects the patient/family values, beliefs, developmental level, learning needs, readiness and ability to learn, language preference, spirituality, culture and socioeconomic status Uses health promotion and teaching methods, including technologies to communicate health promotion and disease prevention Evaluation Evaluates and reports pertinent patient response to interventions based on evidence-based best practice Evaluates progress toward attainment of expected outcomes and revises plan as necessary Standards of Professional Performance Ethics Integrates code of Ethics for Nurses to guide practice and decision-making in all areas of practice Advocacy Functions as an advocate, seeking direction as needed to provide safe, effective, efficient, and timely care Demonstrates a willingness to address persistent, pervasive systemic issues Embraces diversity, equity, inclusivity, health promotion for individuals of diverse geographic, cultural, ethnic, racial, gender, and spiritual backgrounds across the life span Respectful and Equitable Practice Establishes and maintains a therapeutic relationship with patient/family to ensure patient comfort and dignity without bias Communication Uses clear, closed loop communication that enhances team information sharing and decision making. Uses language translation resources to ensure effective communication Documents according to policy or guidelines in a timely and accurate manner in the medical record to communicate with the healthcare team Collaboration Supports goals through participation and compliance in unit activities, shared governance and decision-making Leadership Identifies conflict and helps to initiate resolution, seeking assistance when appropriate Demonstrates authority, ownership, accountability and responsibility for appropriate delegation of nursing care to unlicensed assistive personnel Assists by assuming a lead role as needs or schedule variances arise Assumes charge nurse role by completing additional training and competency to support the unit as requested Education Seeks experiences that reflect current practice to maintain and advance knowledge, skills, abilities, and judgment in clinical practice or role performance Mentors and/or trains new nurses to their roles for the purpose of ensuring successful enculturation, orientation, competence and emotional support Supports the acculturation of nurses new to their roles by role modeling, encouraging, advocating, and sharing pertinent information relative to optimal care delivery Scholarly Inquiry Participates in clinical research by following specific protocols Uses current evidence-based knowledge, combined with clinical expertise to guide practice Quality of Practice Complies with and supports regulatory and organizational policies and professional standards Participates in Quality Improvement Identifies trends in patient care outcomes for QI monitoring, practice change, and/or staff education Professional Practice Evaluation Participates in improving patient care by engaging in reviewing and supporting practice change based on evidence-based practice Completes required ongoing development and education/competency/certifications as required Resource Stewardship Ensures the correct functioning of equipment, identifies deficits and reports appropriately Integrates connected health technologies into practice to promote positive interactions between patients and care providers Submits required tasks and documentation to support chargeable and billable care activities Environmental Health Creates a safe and healthy workplace and professional practice environment void of abusive, destructive or oppressive behaviors Additional Job Responsibilities Staffing to Demand & Floating Demonstrates flexibility in staffing, scheduling and traveling as needed to meet unit and the hospital system staffing needs for the greater good Willing to float between various care areas, departments, subspecialty clinics or ambulatory clinics as directed by supervisor and according to scope and competency Nurses may be floated, flexed off or to stand-by according to policy based on schedule, volume and patient care needs and/or work activity demands to optimize resource allocation and maintain quality of care Supports staffing needs as deemed necessary by each individual Department or Service line. May be required to work alternating shifts or flexible hours including days, nights, weekends, or take on-call and/or call-back shifts to support regular and surge volume needs. These staffing changes will fluctuate with patient volume, acuity and staffing matrices Travel Requirements May be required to travel to satellite locations to support clinical practice care services as needed to ensure patient access and continuity of care Clinic nursing staff are required to travel to satellite outpatient clinics as needed to ensure patient access and continuity of care. Supports the coordination of patient care and services at these sites License, Education and/or Experience: BSN preferred. Current RN license in the State of Texas. Certificates, Registrations: American Heart Association Basic Life Support (CPR) continuously maintained. May onboard with AHA or Red Cross CPR and then transition to AHA upon first renewal. Advanced Specialty Courses (ASC) according to Attachment A ASC courses should be taken at earliest opportunity, but must be completed within timeframes specified on Attachment A and continuously maintained ongoing. National Certification in specialty must be attempted within 4 years of hire date for eligible role and continuously maintained thereafter.

Student Nurse Tech

Driscoll Children's Hospital Corpus Christi, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. GENERAL PURPOSE OF JOB: To provide general clerical, equipment and patient care support to patient care units. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all- inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. Maintains utmost level of confidentiality at all times. Adheres to hospital policies and procedures. Demonstrates personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Clerical duties: respond to communication devices such as phone/vocera/call bells, able to complete basic entries into the electronic medical record; records patient data in EMR, transcribes written orders Room/Patient care/Equipment management: stocks supply, checks for expiration dates, orders supply, cleans equipment, cleans toys Infectious material exposure: transports blood borne pathogen or other patient specimens, picks up blood from blood bank and delivers to the unit; sprays surgical instruments with enzymatic cleanser and prepares/transports them for processing, packages or moves infectious waste containers for disposal; may provide in rooms support for patients on airborne precautions Patient care support measures, records and empties urine collection devices, empties bedpans/commodes, reinforces established education material or room orientation with patients/families; transports patients (no IV or Oxygen) off unit for tests/procedures, discontinues Peripheral IV’s, obtains Point of Care specimens and urine, wound, stool throat and nasal specimens Patients at risk for self-harm or harm to others performs room safety check, performs non-clinical patient assistant in addition can perform 1:1 supervision for at risk patients including patients in restraints (not hard restraints) basic data collection and documentation. EDUCATION AND/OR EXPERIENCE: Student Nurse currently enrolled in a Registered Nurse Program CERTIFICATES, LICENSURE, REGISTRATION: American Heart Association – Basic Life Support (BLS) obtained within prior to hire and maintained continuously thereafter. Non-Violent Crisis Intervention (NCI) within 6 months of hire and maintained continuously thereafter ***To be considered, completed applications must include a resume , most recent unofficial transcript and BLS. ***

Inpatient RN PICU Nights- RGV

Driscoll Children's Hospital Edinburg, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: The staff nurse (RN) is a professional Registered Nurse who provides direct nursing care to assigned patient population. The staff nurse, utilizing the nursing process, plans and delivers effective patient care within the Texas scope of practice and within the frame work of Driscoll Health System’s vision of excellence and integrated care delivery. The staff nurse complies within the established standards of practice, policies and clinical guidelines reflective of evidence-based best practice. The practice of the staff nurse contributes to creating an environment that is patient focused, family centered and is designed to provide continuation of care and patient transition management. Essential functions and behavioral expectations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. Communication – Conveys information and shares ideas using the appropriate techniques to reach different audiences; promotes understanding and open information sharing. Listens actively; solicits and gives constructive and honest feedback. Is sensitive to the needs, ideas, and feelings of others. Develops and maintains rapport with others. Adheres to confidentiality guidelines. Establishes and maintains a therapeutic relationship with patient and family using individualized interventions to ensure patient comfort and dignity. Identifies barriers to learning, develops and implements education plan based on assessed patient/family needs. Uses clear, closed loop communication that enhances team information sharing and decision making. Uses chain of command to obtain appropriate health care response as an advocate for the patient. Functions as a patient/family advocate, seeking direction as needed to provide safe, effective, efficient, and timely care. Initiates appropriate referrals to the healthcare team based on assessed patient needs. Documents timely and accurately in the electronic medical record to reflect patients’ plan of care and response to interventions. Customer/Patient Focus –Understands and anticipates the needs of both internal and external customers. Meets customer needs while remaining a good steward of organizational resources. Performs initial and ongoing focused assessments to analyze actual, potential and critical changes in the patient’s condition and follows through with appropriate reporting and actions. Develops, implements, and modifies an individualized plan of care that reflects cultural aspects as appropriate of illness/hospitalization to meet patient needs and diagnoses. Prioritizes, plans, organizes and directs care of assigned patients. Employs strategies to promote health and involves the patient and family in healthcare decisions and care as appropriate. Evaluates and reports pertinent patient response to interventions based on evidence-based best practice. Evaluates progress toward attainment of expected outcomes and revises plan as necessary Administers medications and other therapeutic treatments per clinical guidelines and orders; recognizes abnormal responses to medication therapy and initiates corrective therapy. Intervenes appropriately after correlating clinical picture to therapeutic treatment plan. Selects and utilizes appropriate equipment, devices, and supplies based on the patient’s needs and treatment plan. Ensures the correct functioning of equipment, identifies deficits and reports appropriately. Participates in clinical research by following specific protocols. Integrates ethical provisions in all areas of practice Teamwork – Fully participates in maintaining a positive team environment that is conducive to customer satisfaction. Builds trust among co-workers, focusing on accomplishing hospital and departmental goals. Works effectively with a diverse group of people in pursuit of the organization’s goals. Shifts personal goals when necessary to focus on group objectives. Looks for ways to help others and to support their work. Initiates warm transfer techniques to refer customer service concerns to the right individual; does not display “it’s not my job” attitude. Values others’ contributions, and shows respect for all individuals throughout the organization. Can be counted on by others. Demonstrates flexibility in staffing and scheduling to meet unit needs. Supports real time staffing decisions and assignments for the greater good. Supports goals through participation and compliance in unit activities and decision-making. Participates in improving patient care by engaging in reviewing and supporting practice change based on evidence-based practice. Maintains and respects relationships, and builds rapport with peers and leadership. Accountability – Takes responsibility and ownership for delivering results through personal initiative and commitment. Willing to make recommendations and assume additional responsibilities. Organizes work and uses time efficiently. Takes the initiative to find additional work during slow or downtimes. Recommends innovative ways of doing work more efficiently and effectively. Complies with and supports regulatory and organizational policies and professional standards. Completes required ongoing development and education/competency/certifications as required. Recognizes personal limitations and seeks guidance when needed. Participates in Quality Improvement. Identifies trends in patient care outcomes for QI monitoring, practice change, and/or staff education. Certificates, Registrations. BLS and Advanced Specialty Courses (ASC)/Credentials according to Attachment A ASC courses should be taken at earliest opportunity, completed within timeframes specified on Attachment A and continuously maintained ongoing National Certification in specialty must be attempted within 3 years of completing orientation and if successful, continuously maintained ongoing.

OP Chemo RN- HEM- ONC McAllen (Part Time)

Driscoll Children's Hospital McAllen, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. G ENERAL P URPOSE OF J OB : The staff nurse is a professional Registered Nurse (RN) who provides direct nursing care to an assigned patient population, service line or clinic department. The staff nurse, utilizing the nursing process, plans and delivers effective patient care within the Texas Nursing Practice Act scope of practice and within the framework of Driscoll Health System’s vision and mission of excellence and integrated care delivery. The staff nurse practices within the established standards of practice, ethical guidelines, policies and guidelines reflective of the American Nurses Association (ANA) and their specialty service line. The staff nurse completes specific duties and maintains current competence in the skills and nursing practice according to the service line or area of primary work assignment. E SSENTIAL FUNCTIONS AND BEHAVIORAL EXPECTATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all- inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. LICENSE , E DUCATION AND / OR E XPERIENCE :  BSN preferred.  Current RN license in the State of Texas. C ERTIFICATES , R EGISTRATIONS . • American Heart Association Basic Life Support (CPR) continuously maintained. May onboard with AHA or Red Cross CPR and then transition to AHA upon first renewal. • Advanced Specialty Courses (ASC) according to Attachment A o ASC courses should be taken at earliest opportunity but must be completed within timeframes specified on Attachment A and continuously maintained ongoing. • National Certification in specialty must be attempted within 4 years of hire date for eligible role and continuously maintained thereafter.

Population Health Case Manager RN

Driscoll Children's Hospital McAllen, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. GENERAL PURPOSE OF JOB: Case Management is a collaborative practice that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the member’s health and human service’s needs. It is characterized by advocacy, communication and resource management and promotes quality and cost-effective interventions and outcomes. The Case Manager facilitates clinically appropriate and fiscally responsible patient care through communication with the treating physicians, and all other members of the health care team. The Case Management Process is centered on a client/support system. It is holistic in its coverage of the client’s situation and addresses medical, physical, emotional, financial, psychosocial, behavioral, emotional, and other needs, as well as that of the member’s support system. The case manager screens the member to identify the need for case-managed services by conducting a series of assessment activities including: 1) reviewing the member’s current and past health and medical history, vocational history, and functional status 2) stratifying the member’s risk (low, moderate, or high) after a comprehensive assessment and 3) identifying the member’s specific or chief complaint(s), including actual and potential problems. The Case Management Process consists of nine phases through which Case Managers provide care to Driscoll Health Plan members: Screening, Assessing, Stratifying Risk, Planning, Implementing (Care Coordination/Planning), Following-Up, Transitioning, Communicating Post Transition, and Evaluating. The overall process is iterative and cyclical, its phases being revisited as necessary until the desired outcomes are achieved and the member’s interests are met. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Director of Case and Disease Management as required. General Responsibilities: • Maintains utmost level of confidentiality at all times. • Adheres to Health System and Health Plan policies and procedures. • Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Case Manager’s Responsibilities: Knowledge: 1. Be knowledgeable in Medicaid criteria/guidelines. 2. Be knowledgeable about managed care contracts/guidelines. 3. Be knowledgeable of data-driven decision-making tools and their use. 4. A working knowledge of various reimbursement mechanisms, including third party requirements. 5. Current working and demonstrated knowledge of various criteria sets (i.e., InterQual) preferred. Responsibilities: 1. Communicating with members and their support systems, as well as other healthcare providers. 2. Apply plan benefits consistently for each line of business. 3. Provides ongoing oversight, availability and monitoring of non-clinical staff activities. 4. Identify members with special health care needs for possible disease management programs available within the plan. 5. Negotiate with vendors when necessary for services/equipment. 6. Ensure appropriate referrals/authorizations to agencies, assistance programs, physicians and other healthcare related programs are completed within established turnaround times. 7. Coordinate appropriate Community/health agency referrals. 8. Report, as appropriate, potential adult/elder/child abuse cases to appropriate agency and coordinate with Driscoll Health Plan (DHP) Social Workers. 9. Collaborate with physicians, social workers, nurses, and other multidisciplinary team members as appropriate to obtain optimal outcomes for members. 10. Assess a member’s needs and social support network. 11. Complete documentation about a member’s case management plan of care, progress toward meeting care goals, outcomes, care reports, etc. Managing a member with one or multiple chronic illnesses such as heart failure, diabetes, asthma, ESRD, bipolar disorder, and dual diagnosis. 12. Complete documentation about a member’s case management plan of care, progress toward meeting care goals, outcomes, care reports, etc. while managing members with Early Childhood Intervention needs. 13. Conducting a case conference to resolve disagreement and/or clarify a plan of care as needed. 14. Serve as the expert resource regarding reimbursement and clinical practice issues. 15. Participates in health plan’s performance improvement activities. 16. Accepts other assignments from management as requested and complies with basic management principals of delegation. 17. Communicates with management regarding status of current workload and turn-around-time discrepancies as necessary. Must obtain approval from manager or designee prior to any distribution of workload. 18. Adhere to departmental and health plan policies. 19. Provide availability to non-clinical staff activities. 20. Participate in timely completion of preauthorization activities for outpatient services. 21. Collaborate with hospital case managers to assure that impediments to safe discharge are recognized immediately and corrective action strategies are developed to ensure patient safety and maximize positive outcomes for the member and the organization. 22. Complete prospective review for discharge planning and prior authorizations for outpatient surgical procedures in accordance with plan-approved evidenced based criteria, guidelines, and policies. EDUCATION AND/OR EXPERIENCE: • One year of acute inpatient case management or managed care case/utilization management experience preferred. • A minimum of three (3) years prior clinical experience. • Graduate of an accredited school of Nursing. • Must have a current valid Registered Nursing licensure in the State of Texas without restrictions CERTIFICATES, LICENSES, REGISTRATIONS: List the licenses, certificates, or registrations that are required to perform the essential duties of this job. • Must have a current, active, and unrestricted Registered Nursing Licensure in the state of Texas. • Certification in Case Management or Managed Care preferred or strongly preferred to be obtained within two years of employment.

RN Level II Pool-SWAT

Driscoll Children's Hospital Edinburg, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. E SSENTIAL FUNCTIONS AND BEHAVIORAL EXPECTATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all- inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. S TANDARDS OF N URSING P RACTICE A SSESSMENT • Collects pertinent data through initial and ongoing focused assessments to analyze the patient’s condition and follows through with appropriate reporting and actions. Conducts comprehensive assessments of patients' physical, psychosocial, and emotional needs • Utilizes appropriate tools to gather relevant data to inform patient care decisions DIAGNOSIS / ANALYSIS • Analyzes assessment data to determine actual or potential diagnoses, problems, and issues • Verifies the diagnoses, problems, and issues with the healthcare consumer and interprofessional colleagues OUTCOMES IDENTIFICATION • Identifies expected outcomes for a plan individualized to the patient or situation • Collaborates with the patient/family to define outcomes integrating culture, values, and ethical considerations • Works collaboratively with other healthcare team members which may include other RNs, Licensed Vocational Nurse (LVN), Advanced Practice Nurse Practitioners (NP), Physician Assistants (PA), Physicians and Medical/Nursing Assistants and administrative support staff to address patient needs promptly PLANNING • Develops, prioritizes, implements, and modifies an individualized evidence-based plan of care in partnership with the person, family and healthcare team • Contributes to creating an environment that is patient focused, family centered and is designed to provide continuation of care and patient transition management • Advocates for compassion, responsible, and appropriate use of interventions I MPLEMENTATION • Administers medications and therapeutic treatments using appropriate devices per clinical guidelines and orders • Recognizes and intervenes to address abnormal responses to medication therapy and initiates corrective therapy • Escalates patient care concerns or changing status until resolution is achieved COORDINATION OF CARE • Initiates appropriate referrals to the healthcare team based on assessed patient needs • Communicates with the patient/family, interprofessional team, and community-based resources for safe transitions in continuity of care • Ensures continuity of care by communicating effectively with patients, families, and healthcare providers • Acts as a liaison between specialties and sub-specialties, coordinating referrals and follow-up appointments as needed to support the patient continuity of care between inpatient and outpatient care • Performs phone triage, manages prescription renewals, and coordinates follow-up appointments and care plans tailored to patients’ needs if working in an ambulatory setting HEALTH TEACHING AND HEALTH PROMOTION • Identifies barriers to learning, develops and implements education plan based on assessed patient/family needs • that reflects the patient/family values, beliefs, developmental level, learning needs, readiness and ability to learn, language preference, spirituality, culture and socioeconomic status • Uses health promotion and teaching methods, including technologies to communicate health promotion and disease prevention EVALUATION Evaluates and reports pertinent patient response to interventions based on evidence-based best practice • Evaluates progress toward attainment of expected outcomes and revises plan as necessary S TANDARDS OF PROFESSIONAL PERFORMANCE ETHICS • Integrates code of Ethics for Nurses to guide practice and decision-making in all areas of practice ADVOCACY • Functions as an advocate, seeking direction as needed to provide safe, effective, efficient, and timely care • Demonstrates a willingness to address persistent, pervasive systemic issues • Embraces diversity, equity, inclusivity, health promotion for individuals of diverse geographic, cultural, ethnic, racial, gender, and spiritual backgrounds across the life span RESPECTFUL AND EQUITABLE PRACTICE • Establishes and maintains a therapeutic relationship with patient/family to ensure patient comfort and dignity without bias COMMUNICATION • Uses clear, closed loop communication that enhances team information sharing and decision making. Uses language translation resources to ensure effective communication • Documents according to policy or guidelines in a timely and accurate manner in the medical record to communicate with the healthcare team COLLABORATION • Supports goals through participation and compliance in unit activities, shared governance and decision-making LEADERSHIP • Identifies conflict and helps to initiate resolution, seeking assistance when appropriate • Demonstrates authority, ownership, accountability and responsibility for appropriate delegation of nursing care to unlicensed assistive personnel • Assists by assuming a lead role as needs or schedule variances arise • Assumes charge nurse role by completing additional training and competency to support the unit as requested EDUCATION • Seeks experiences that reflect current practice to maintain and advance knowledge, skills, abilities, and judgment in clinical practice or role performance • Mentors and/or trains new nurses to their roles for the purpose of ensuring successful enculturation, orientation, competence and emotional support • Supports the acculturation of nurses new to their roles by role modeling, encouraging, advocating, and sharing pertinent information relative to optimal care delivery SCHOLARLY INQUIRY • Participates in clinical research by following specific protocols • Uses current evidence-based knowledge, combined with clinical expertise to guide practice QUALITY OF PRACTICE • Complies with and supports regulatory and organizational policies and professional standards • Participates in Quality Improvement • Identifies trends in patient care outcomes for QI monitoring, practice change, and/or staff education PROFESSIONAL PRACTICE EVALUATION • Participates in improving patient care by engaging in reviewing and supporting practice change based on evidence-based practice Completes required ongoing development and education/competency/certifications as required RESOURCE STEWARDSHIP • Ensures the correct functioning of equipment, identifies deficits and reports appropriately • Integrates connected health technologies into practice to promote positive interactions between patients and care providers • Submits required tasks and documentation to support chargeable and billable care activities ENVIRONMENTAL HEALTH • Creates a safe and healthy workplace and professional practice environment void of abusive, destructive or oppressive behaviors Additional Job Responsibilities Staffing to Demand & Floating • Demonstrates flexibility in staffing, scheduling and traveling as needed to meet unit and the hospital system staffing needs for the greater good • Willing to float between various care areas, departments, subspecialty clinics or ambulatory clinics as directed by supervisor and according to scope and competency • Nurses may be floated, flexed off or to stand-by according to policy based on schedule, volume and patient care needs and/or work activity demands to optimize resource allocation and maintain quality of care • Supports staffing needs as deemed necessary by each individual Department or Service line. May be required to work alternating shifts or flexible hours including days, nights, weekends, or take on-call and/or call-back shifts to support regular and surge volume needs. These staffing changes will fluctuate with patient volume, acuity and staffing matrices Travel Requirements • May be required to travel to satellite locations to support clinical practice care services as needed to ensure patient access and continuity of care o Clinic nursing staff are required to travel to satellite outpatient clinics as needed to ensure patient access and continuity of care. Supports the coordination of patient are and services at these sites. LICENSE , E DUCATION AND / OR E XPERIENCE :  BSN preferred.  Current RN license in the State of Texas. C ERTIFICATES , R EGISTRATIONS . • American Heart Association Basic Life Support (CPR) continuously maintained. May onboard with AHA or Red Cross CPR and then transition to AHA upon first renewal. • Advanced Specialty Courses (ASC) according to Attachment A o ASC courses should be taken at earliest opportunity, but must be completed within timeframes specified on Attachment A and continuously maintained ongoing. • National Certification in specialty must be attempted within 4 years of hire date for eligible role and continuously maintained thereafter.

Inpatient RN - 6th Tower

Driscoll Children's Hospital Corpus Christi, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. GENERAL PURPOSE OF JOB: The staff nurse (RN) is a professional Registered Nurse who provides direct nursing care to assigned patient population. The staff nurse, utilizing the nursing process, plans and delivers effective patient care within the Texas scope of practice and within the frame work of Driscoll Health System’s vision of excellence and integrated care delivery. The staff nurse complies within the established standards of practice, policies and clinical guidelines reflective of evidence-based best practice. The practice of the staff nurse contributes to creating an environment that is patient focused, family centered and is designed to provide continuation of care and patient transition management. LICENSE, EDUCATION AND/OR EXPERIENCE: Graduate from an accredited school of nursing. BSN preferred. Current RN license in the State of Texas. CERTIFICATES, REGISTRATIONS . • BLS required before hire • Advanced Specialty Courses (ASC)/Credentials according to Appendix A o ASC courses should be taken at earliest opportunity, completed within 1 year and continuously maintained ongoing • National Certification in specialty must be attempted within 3 years of completing orientation and continuously maintained ongoing

SWAT RN Level II

Driscoll Children's Hospital Corpus Christi, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. G ENERAL P URPOSE OF J OB : The staff nurse is a professional Registered Nurse (RN) who provides direct nursing care to an assigned patient population, service line or clinic department. The staff nurse, utilizing the nursing process, plans and delivers effective patient care within the Texas Nursing Practice Act scope of practice and within the framework of Driscoll Health System’s vision and mission of excellence and integrated care delivery. The staff nurse practices within the established standards of practice, ethical guidelines, policies and guidelines reflective of the American Nurses Association (ANA) and their specialty service line. The staff nurse completes specific duties and maintains current competence in the skills and nursing practice according to the service line or area of primary work assignment. E SSENTIAL FUNCTIONS AND BEHAVIORAL EXPECTATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all inclusive ; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. LICENSE, E DUCATION AND / OR E XPERIEN CE :  BSN preferred.  Current RN license in the State of Texas. CERTIFICATES , R EGISTRATIONS . • American Heart Association Basic Life Support (CPR) continuously maintained. May onboard with AHA or Red Cross CPR and then transition to AHA upon first renewal. • Advanced Specialty Courses (ASC) according to Attachment A o ASC courses should be taken at earliest opportunity but must be completed within timeframes specified on Attachment A and continuously maintained ongoing. • National Certification in specialty must be attempted within 4 years of hire date for eligible role and continuously maintained thereafter.

Inpatient RN

Driscoll Children's Hospital Corpus Christi, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. GENERAL PURPOSE OF JOB: The staff nurse (RN) is a professional Registered Nurse who provides direct nursing care to assigned patient population. The staff nurse, utilizing the nursing process, plans and delivers effective patient care within the Texas scope of practice and within the frame work of Driscoll Health System’s vision of excellence and integrated care delivery. The staff nurse complies within the established standards of practice, policies and clinical guidelines reflective of evidence-based best practice. The practice of the staff nurse contributes to creating an environment that is patient focused, family centered and is designed to provide continuation of care and patient transition management. LICENSE, EDUCATION AND/OR EXPERIENCE: Graduate from an accredited school of nursing. BSN preferred. Current RN license in the State of Texas. CERTIFICATES, REGISTRATIONS . • BLS required before hire • Advanced Specialty Courses (ASC)/Credentials according to Appendix A o ASC courses should be taken at earliest opportunity, completed within 1 year and continuously maintained ongoing • National Certification in specialty must be attempted within 3 years of completing orientation and continuously maintained ongoing

Medical Assistant-McAllen Medical Plaza

Driscoll Children's Hospital McAllen, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. Essential Duties and Behavioral Expectations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. The above statements should be included on all job descriptions. List the job's essential or most important functions and responsibilities. Include all important aspects of the job -- whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals. Standard functions listed below should be included on all job descriptions. Maintains utmost level of confidentiality at all times. Adheres to hospital policies and procedures. Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Schedules appointments, receives money for bills, keeps x-ray and other medical records, performs secretarial tasks, and completes insurance forms. Keys data into computer to maintain office and patient records. Performs and documents vital signs and physical measurements in an age appropriate manner Prepares patient for examination. Performs and documents vital signs according to hospital standards. Identifies abnormal vital signs and reports to the nurse or MD. Measures height and weight accurately. Documents or photocopies current immunization accurately. Documents allergy status accurately. Assists with the preparation of equipment. and aids physician during treatment, examination, and testing. Performs waive testing procedures such as glucose monitoring, urine dipstick, rapid-strep, hemoccult and urine pregnancy test. Passes competency validations annually. Labels appropriately, all waive testing controls with date opened, and expiration date. Maintains QC monitoring as appropriate. Documents legible and accurately Performs general lab duties as assigned Performs venipuncture, finger stick, and heel stick phlebotomy procedures as per hospital policy. Processes lab specimens, performs tests, and reports results as written in applicable policies and procedures. Performs only those tests that are authorized by the licensed professional and require a degree of skill commensurate with the individual’s education, training or experience, and technical abilities. Maintains records that demonstrate that proficiency-testing samples are tested in the same manner as patient samples. Adheres to laboratory’s quality control policies, documents all control activities. Identifies problems that may adversely affect test performance or reporting of test results and either must correct problem immediately or notify nurse in charge. Promotes safety and infection control Observes and enforces guidelines for infection control in administering care, demonstrating adherence to infection control guidelines. Promotes safety of all patients and personnel. Promotes and ensures safe and effective use of equipment in assigned areas as observed annually by supervisory observation. Cleans toys per hospital policy. Responds to emergency situations as evidenced by ongoing supervisory observation. Assists nursing personnel and performs other duties Collaborates with licensed nurse in ensuring that all nursing care required by patients is administered and documented. Stocks supplies and exam rooms daily. Medication administration Health teaching and counseling as ordered by medical provider. Administer prescribed medications and immunizations. Maintains interaction and communication Maintains unit, department, and hospital communication as observed by supervisor. Attends staff meetings or signs attendance records for reading of minutes and attends all mandatory in-services 100% of the time as evidenced by a review of minutes and Staff Development Records. Notifies licensed staff or supervisor when unable to complete assigned or tasks or responsibilities. Monitors patient flow in clinic and guest relations to promote customer service. Behavioral Expectations Should apply and be listed on all job descriptions. Customer Service – Enthusiastically interacts with all customers. Assumes personal responsibility for meeting customer needs. Consistently demonstrates a commitment to customer satisfaction. Interpersonal Skills - Is sensitive to the needs, ideas, and feelings of others. Develops and maintains rapport with others. Listens well. Facilitates a group process. Adaptability/flexibility – Demonstrates the ability to change behaviors and plans to meet rapidly changing/ competing job demands (new or unusual situations). Receives change as a challenge. Revises plans to meet changing circumstances. Communication – Clearly and effectively communicates ideas and requests to others. Persuades or influences others through spoken or written communication. Initiative – Starts and completes tasks with minimum of prompting. Willing to make recommendations and assume additional responsibilities. Team Player – Fully participates in maintaining a positive team environment that is conducive to customer satisfaction. Builds trust among co-workers, focusing on accomplishing hospital and departmental mission and goals. Organized and efficient – Organizes work and uses time efficiently. Takes the initiative to find additional work during slow or downtimes. Recommends innovative ways of doing work more efficiently and effectively. Core Values –Practices DCH core values. Select the one level of education and/or experience needed to successfully accomplish the essential duties of this job. Delete those that do not apply. Education and/or Experience: Select the one level of education and/or experience needed to successfully accomplish the essential duties of this job. Delete those that do not apply. High school diploma or general education degree (GED) Completion of medical assistant training course accredited by the Bureau of Private Post secondary and Vocational Education in the Department of Consumer Affairs or CAAHEP. Prior experience as a certified medical assistant preferred Basic knowledge of computer Current BLS or within six months of hire Attempt National Certification or Registry as Medical Assistant (CMA or RMA) within two years of hire

Population Health Case Manager RN

Driscoll Children's Hospital Corpus Christi, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: Case Management is a collaborative practice that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the member’s health and human service’s needs. It is characterized by advocacy, communication and resource management and promotes quality and cost-effective interventions and outcomes. The Case Manager facilitates clinically appropriate and fiscally responsible patient care through communication with the treating physicians, and all other members of the health care team. The Case Management Process is centered on a client/support system. It is holistic in its coverage of the client’s situation and addresses medical, physical, emotional, financial, psychosocial, behavioral, emotional, and other needs, as well as that of the member’s support system. The case manager screens the member to identify the need for case-managed services by conducting a series of assessment activities including: 1) reviewing the member’s current and past health and medical history, vocational history, and functional status 2) stratifying the member’s risk (low, moderate, or high) after a comprehensive assessment and 3) identifying the member’s specific or chief complaint(s), including actual and potential problems. The Case Management Process consists of nine phases through which Case Managers provide care to Driscoll Health Plan members: Screening, Assessing, Stratifying Risk, Planning, implementing (Care Coordination/Planning), Following Up, Transitioning, Communicating Post Transition, and Evaluating. The overall process is iterative and cyclical, its phases being revisited as necessary until the desired outcomes are achieved and the members’ interests are met. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Director of Case and Disease Management as required. General Responsibilities : Maintains utmost level of confidentiality at all times. Adheres to Health System and Health Plan policies and procedures. Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Case Manager’s Responsibilities: Knowledge : Be knowledgeable in Medicaid criteria/guidelines. Be knowledgeable about managed care contracts/guidelines. Be knowledgeable of data-driven decision-making tools and their use. A working knowledge of various reimbursement mechanisms, including third party requirements. Current working and demonstrated knowledge of various criteria sets (i.e., InterQual) preferred. Responsibilities: Communicating with members and their support systems, as well as other healthcare providers. Apply plan benefits consistently for each line of business. Provides ongoing oversight, availability and monitoring of non-clinical staff activities. Identify members with special health care needs for possible disease management programs available within the plan. Negotiate with vendors when necessary for services/equipment. Ensure appropriate referrals/authorizations to agencies, assistance programs, physicians and other healthcare related programs are completed within established turnaround times. Coordinate appropriate Community/health agency referrals. Report, as appropriate, potential adult/elder/child abuse cases to appropriate agency and coordinate with Driscoll Health Plan (DHP) Social Workers. Collaborate with physicians, social workers, nurses, and other multidisciplinary team members as appropriate to obtain optimal outcomes for members. Assess a member’s needs and social support network. Complete documentation about a member’s case management plan of care, progress toward meeting care goals, outcomes, care reports, etc. Managing a member with one or multiple chronic illnesses such as heart failure, diabetes, asthma, ESRD, bipolar disorder, and dual diagnosis. Complete documentation about a member’s case management plan of care, progress toward meeting care goals, outcomes, care reports, etc. while managing members with Early Childhood Intervention needs. Conducting a case conference to resolve disagreement and/or clarify a plan of care as needed. Serve as the expert resource regarding reimbursement and clinical practice issues. Participate in health plan’s performance improvement activities. Accepts other assignments from management as requested and comply with basic management principles of delegation. Communicates with management regarding status of current workload and turn-around-time discrepancies as necessary. Must obtain approval from manager or designee prior to any distribution of workload. Adhere to departmental and health plan policies. Provide availability to non-clinical staff activities. Participate in timely completion of preauthorization activities for outpatient services. Collaborate with hospital case managers to assure that impediments to safe discharge are recognized immediately and corrective action strategies are developed to ensure patient safety and maximize positive outcomes for the member and the organization. Complete prospective review for discharge planning and prior authorizations for outpatient surgical procedures in accordance with plan-approved evidenced based criteria, guidelines, and policies. Education and/or Experience: One year of acute inpatient case management or managed care case/utilization management experience preferred. A minimum of three (3) years prior clinical experience. Graduate of an accredited school of Nursing. Must have a current valid Registered Nursing licensure in the State of Texas without restrictions Certificates, Licenses, Registrations: Must have a current, active, and unrestricted Registered Nursing Licensure in the state of Texas. Certification in Case Management or Managed Care preferred or strongly preferred to be obtained within two years of employment. Delete category if not applicable.

STAR Kids Health Home Service Coordinator III (LVN)

Driscoll Children's Hospital Brownsville, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: The Service Coordinator III program supports maximizing the member’s health, well-being, and independence. The Service Coordinator III will focus on person-centered care planning and will review member’s services and supports needs, all assure timely community-based Long-Term Services and Supports (LTSS) to prevent, delay, or reduce the progression of chronic conditions and the need for institutionalization and to maintain the member safely in the community. Service Coordination is a collaborative practice that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the member’s health and human service’s needs. It is characterized by advocacy, communication and resource management and promotes quality and cost-effective interventions and outcomes. The Service Coordinator III facilitates clinically appropriate and fiscally responsible patient care through communication with the physician offices involved in the members care, family, care giver, and all other members of the health care team. The Service Coordination process is holistic in its coverage of the member’s situation and addresses medical, physical, behavioral, emotional, financial, psychosocial, and other needs, as well as that as the support system. The Service Coordinator III will focus principally on the needs of STAR Kids members within Health Homes. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by Health Plan leadership, as required. Knowledge, Skills and Abilities: Knowledge in Texas Medicaid criteria/guidelines preferred. Knowledge about managed care contracts/guidelines preferred. Knowledge of programs and services required to support the health and medical needs of disabled children preferred. Knowledge of various reimbursement mechanisms, including third party requirements preferred. Microsoft Office skills preferred. Maintains utmost level of confidentiality at all times. Maintains compliance with regulatory agencies that conduct intermittent reviews and audits to ensure contractual and regulatory compliance with Federal, State entities as well URAC. Implements and adheres to Health System and Health Plan policies and procedures for members with special health care needs (STAR Kids). Demonstrates business practices and personal actions that are ethical and adhere to Corporate Compliance and integrity guidelines. Responsibilities: 1. Function in an advisory role to the Medical Directors and Medical Management Committee in the following areas: Provide evaluation of and assist in the development of quality patient care services offered by DCHP; Assist in the establishment of patient care and professional staff policies and procedures of DCHP; and Participate in long-range planning of services and/or programs offered by DCHP. 2. This position shall be responsible for the following aspects of the program: Provides service coordination within the Health Homes and links Members to assigned service coordinator as required Coordinates care and efficient utilization of health care resources for patients identified in the STAR Kids program through communication with other members of the health care team, including physician offices, social workers, nurses, and other multidisciplinary team members as appropriate to obtain optimal outcomes for members. Provide the member with initial and ongoing assistance identifying, selecting, obtaining, coordinating, and using services and supports to enhance the member’s wellbeing, independence, integration into the community, and potential for supportive employment. Enrolls member in disease management and monitors and documents progress. Answers Service Coordination Integrated Pod (SCIP) phone calls from the members who call the SCIP and handles appropriately. Enters LTSS authorizations into the system per the direction of the Service Coordinators in the SCIP. Communicates with management regarding status of current workload and turn-around time discrepancies as necessary. Must obtain approval from manager or designee to any redistribution of workload. Produce status reports on a regular basis to track members in STAR Kids. Ensure thorough knowledge of the STAR Kids contract and meet all Service Coordination contract requirements. Participates in health plan’s performance improvement activities. Participates in health plan committees as appropriate and on request. 3. Accepts other assignments from management as requested and complies with basic management principals of delegation. Education and/or Experience: Experience as a case management support technician, a customer service representative in a medical office or health plan, utilization review technician, or an LTSS coordinator with DADS or DSHS preferred. High school diploma or equivalent required. At least a 2-year college Associate’s Degree preferred. Previous experience in a managed care environment preferred. Direct experience working with children and young adults with similar conditions or behaviors in three of the last five years. At least a 4-year college degree and current, active, and unrestricted licensure as a Licensed Vocation Nurse (LVN). Previous service coordination or case management experience. Minimum 3 years of clinical experience (pediatric preferred) or 1 year experience in managed care. Previous experience with the State of Texas STAR+PLUS program or similar programs dealing with SSI and disabled children preferred Knowledge of the Medicare/Medicaid dual population preferred

Service Coord III - LVN Valley

Driscoll Children's Hospital Brownsville, TX

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: The Service Coordinator III program supports maximizing the member’s health, well-being, and independence. The Service Coordinator III will focus on person-centered care planning and will review member’s services and supports needs, all assure timely community-based Long-Term Services and Supports (LTSS) to prevent, delay, or reduce the progression of chronic conditions and the need for institutionalization and to maintain the member safely in the community. Service Coordination is a collaborative practice that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet the member’s health and human service’s needs. It is characterized by advocacy, communication and resource management and promotes quality and cost-effective interventions and outcomes. The Service Coordinator III facilitates clinically appropriate and fiscally responsible patient care through communication with the physician offices involved in the members care, family, care giver, and all other members of the health care team. The Service Coordination process is holistic in its coverage of the member’s situation and addresses medical, physical, behavioral, emotional, financial, psychosocial, and other needs, as well as that as the support system. The Service Coordinator III will focus principally on the needs of STAR Kids members within Health Homes. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by Health Plan leadership, as required. Knowledge, Skills and Abilities: Knowledge in Texas Medicaid criteria/guidelines preferred. Knowledge about managed care contracts/guidelines preferred. Knowledge of programs and services required to support the health and medical needs of disabled children preferred. Knowledge of various reimbursement mechanisms, including third party requirements preferred. Microsoft Office skills preferred. Maintains utmost level of confidentiality at all times. Maintains compliance with regulatory agencies that conduct intermittent reviews and audits to ensure contractual and regulatory compliance with Federal, State entities as well URAC. Implements and adheres to Health System and Health Plan policies and procedures for members with special health care needs (STAR Kids). Demonstrates business practices and personal actions that are ethical and adhere to Corporate Compliance and integrity guidelines. Responsibilities: Function in an advisory role to the Medical Directors and Medical Management Committee in the following areas: Provide evaluation of and assist in the development of quality patient care services offered by DCHP; Assist in the establishment of patient care and professional staff policies and procedures of DCHP; and Participate in long-range planning of services and/or programs offered by DCHP. This position shall be responsible for the following aspects of the program: Provides service coordination within the Health Homes and links Members to assigned service coordinator as required Coordinates care and efficient utilization of health care resources for patients identified in the STAR Kids program through communication with other members of the health care team, including physician offices, social workers, nurses, and other multidisciplinary team members as appropriate to obtain optimal outcomes for members. Provide the member with initial and ongoing assistance identifying, selecting, obtaining, coordinating, and using services and supports to enhance the member’s wellbeing, independence, integration into the community, and potential for supportive employment. Enrolls member in disease management and monitors and documents progress. Answers Service Coordination Integrated Pod (SCIP) phone calls from the members who call the SCIP and handles appropriately. Enters LTSS authorizations into the system per the direction of the Service Coordinators in the SCIP. Communicates with management regarding status of current workload and turn-around time discrepancies as necessary. Must obtain approval from manager or designee to any redistribution of workload. Produce status reports on a regular basis to track members in STAR Kids. Ensure thorough knowledge of the STAR Kids contract and meet all Service Coordination contract requirements. Participates in health plan’s performance improvement activities. Participates in health plan committees as appropriate and on request. Accepts other assignments from management as requested and complies with basic management principals of delegation. Education and/or Experience: Experience as a case management support technician, a customer service representative in a medical office or health plan, utilization review technician, or an LTSS coordinator with DADS or DSHS preferred. High school diploma or equivalent required. At least a 2-year college Associate’s Degree preferred. Previous experience in a managed care environment preferred. Direct experience working with children and young adults with similar conditions or behaviors in three of the last five years. At least a 4-year college degree and current, active, and unrestricted licensure as a Licensed Vocation Nurse (LVN). Previous service coordination or case management experience. Minimum 3 years of clinical experience (pediatric preferred) or 1 year experience in managed care. Previous experience with the State of Texas STAR+PLUS program or similar programs dealing with SSI and disabled children preferred Knowledge of the Medicare/Medicaid dual population preferred