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Nurse Manager-Home-Based Care Coordination

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke HomeCare & Hospice Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Qualityof Life: Living in the Triangle! Relocation Assistance (based on eligibility) Lead a compassionate team delivering coordinated care across hospice, home health, and home infusion services. Oversee clinical excellence, guide nursing staff, utilize innovative approaches to complex patient medical needs, and ensure seamless patient-centered care in every setting. Join us as a Clinical Manager and make a meaningful impact on patients' lives and your team's professional growth at a world class health system. JOB SUMMARY The Manager, Clinical Services is responsible for directing and managing the day-to-day Clinical operations of the Business Development team in conjunction with the Director of Business Development. Responsible for ensuring the coordination of home health, hospice, and infusion services for the hospitalized patient, clinic/outpatient and/or patient in an alternative setting. Ensures delivery of quality patient care and compliance with clinical, administrative policies and procedures as well as regulatory standards. Responsible to interface with, provide Referral Source education, and address concerns. MAJOR JOB RESPONSIBILITIES 1. Oversee daily clinical operations of BD team. Manage, develop and coordinate clinical operational activities on a 24-hour basis. 2. Assist the Director of Business Development in the creation of strategic and operational plans and department annual budget. 3. Collaborate with the Director of Business Development to determine fiscal requirements of the department, assist with budget preparation, complete biweekly and monthly payroll, assess appropriateness of resource utilization. Develop action plans in conjunction with the Director of Business Development to ensure budget and resource efficiency. 4. Participate in various personnel actions including hiring, performance reviews, disciplinary actions, terminations and other related activities. 5. Evaluate clinical practice and review clinical documentation to ensure optimization of best practice care delivery and clinical outcomes. 6. Maintain current knowledge of Medicare and Medicaid regulations along with all state and national governing body regulations. 7. Maintain current knowledge of the comprehensive services, products and supplies available through DHCH. 8. Remain current on reimbursement issues and their impact on the delivery of DHCH program services. 9. Ensure appropriate staffing coverage at all 3 DUHS hospitals. 10. Assess and coach staff level of practice. Develop training programs or tools to foster continued clinical development. 11. Develop / Revise departmental policies to improve efficiency and support best practice. 12. Participate on interdepartmental committees to foster teamwork and improve the delivery of quality patient care. 13. Participate with Referral sources to identify patient population needs, identify referral process improvements and staff educational opportunities. 14. Other duties as assigned. Preferred & Required Qualifications Education BSN is required. MSN is preferred Licensure & Certifications Current RN licensure in the state of NC or compact license from participating state is required. BLS (may be renewed during orientation) Valid NC Driver’s license Professional Work Experience 5 years of clinical practice with at least 2 of those years being in supervisory role required. Experience in home-based care environments or care coordination required. Working knowledge of Medicare and Medicaid regulations including JCAHO Computer skills including Word and Excel preferred. Excellent communication & organizational skills required. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.